Samuel Natario, 32, lost his sight six years ago for a cyst that appeared in his brain. He learned to live with four senses: he works at Volkswagen AutoEurope, runs an ISCTE social service and works all at home.
He is independent after being followed by Iolo, his guide who was trained in the United States. Without him, he lost his autonomy, but even last month he was banned from traveling to London because he was followed by his four-companion.
The trip from Lisbon and London is scheduled for October 17 at 6 pm.
He briefly informed Ryanair about his condition and handed over all the documents planned by the airline to allow the employment of dog guides on planes, usually doing so in this circumstance.
However, at the time of delivery, the company's officials were not familiar with the presence of Iola and did not allow Samuil to use their airline tickets.
"I lost the investment I made on a trip and I did not fulfill the purpose of it. Why? Due to the lack of information and professionalism of Rianair employeesSamuel Natario told the DN via e-mail.
He contacted DN, the airline said it had put passengers on one of the following flights: "We sincerely regret the inconvenience and rebuffed that passenger on the next available flight to London Stansted on the same day (without any costs). "
The Riair Communications Office also stated that it investigates this case and ensures "this will not happen again".
"The dog guide is not a companion or consumables. The dog guide is the basis for the mobility and autonomy of citizens with complete blindness, such as my case. Therefore, there are international laws and regulations that regulate and protect the rights of citizens with disabilities or disabilities"Samuel hugged and asked:What economic agents are those who do not invest in training their employees for customer-oriented service and which guarantees universal access? Which entities are auditing and assessing the fulfillment of citizens' rights in these organizations? "
On Rianair, you can read that the airline transports visually impaired passengers accompanied by their dog guides to all destinations except Morocco and Israel. In the case of flights to the United Kingdom and the Republic of Ireland, it is necessary to present a valid animal passport or official veterinary health certificate. The dog must also be associated with one of the following institutions: International Dog Dog Federation, United Dogs Assistance Dogs, or International Dogs Dogs. According to Samuel, Iolo fulfilled all these conditions, which did not prevent the dog and the owner from staying on the land that morning.